In fact, 50% of IT professionals report not being able to fully resolve Quality of Experience issues resulting in a 60% lower employee adoption rate. Things like choppy audio, connection issues and delayed audio are not only frustrating, but can trigger lower satisfaction levels and potentially depress user adoption.
Forgoing traditional telecommunications, users are increasingly reliant on a high level of call quality performance and an overall top-notch user experience.
YOU MIGHT ALSO LIKE: On-Demand Webcast – The Secret to Flawless Skype for Business Performanceĭespite all of its success, Skype for Business comes with its own set of challenges. In fact, Skype for Business eclipsed $2 billion in sales in 2015 and has seen growth in its enterprise and small business adoption with a 42% and 33% increase since last year, respectively. Over the past couple of years the growth of Skype for Business, in terms of both revenue and its user base has been a wild success for Microsoft.
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